How do I record a customer credit card refund in QuickBooks?

How do I record a customer credit card refund in QuickBooks?
Go to the Customers menu and click Customer Center. In the Customer Center, find the appropriate Credit Card Refund. In the Credit Card Refund window, click the History drop-down arrow and select Processed Refund Receipt.

Thereof, how do I record a customer credit card refund in QuickBooks online?

  1. Click on the gear icon.
  2. Select chart of accounts.
  3. Scroll down to the credit card account.
  4. Click on the view register link next to the credit card account.
  5. Enter the transaction type, date of the refund, amount, and the account (category)
  6. Save the credit card refund.

Additionally, how do I enter a customer refund in QuickBooks online? Read step-by-step instructions

  1. Open a Refund Receipt. From the + menu, select Refund Receipt to open a new refund receipt.
  2. Choose a Customer.
  3. Select a Payment Method.
  4. Choose an Account.
  5. Pick the Product or Service for Refund.
  6. Finalize Your Receipt.
  7. Take note of the cheque number.
  8. Choose Print Options.

Keeping this in view, how do I record a refund to a customer in QuickBooks?


  • Select Refund receipt.
  • Select the Customer ? drop-down, then select the customer you want to refund.
  • Select the Refund From ? drop-down, then select the bank you deposited the payment for the invoice too.
  • Add all products or services the customer returned in the Product or service column.
  • Is a refund an expense?

    An expense refund (or reimbursement) is a deposit that goes against an expense. It is not income. It often cancels out all or part of an expense.

    15 Related Question Answers Found

    Is a credit card payment an expense in QuickBooks?

    Card charges are expense when card is used, even in cash basis accounting. You are borrowing as micro-loans from the cc company. This creates a loan type liability and when you pay the card company all you are doing is paying down loan balance.

    How do I record a refund to a customer in QuickBooks online?

    Enter Credit Card Refund in QuickBooks Online

    1. Navigate to the Sales Receipt.
    2. Click on More and then select Refund.
    3. Hit on Yes, refund my customer.

    What account type is a refund in QuickBooks?

    Received From: Choose the vendor who sent you the refund. From Account: Select the Accounts Payable account or the account used in the expense transaction. Amount: Enter the vendor check amount.

    What is a refund receipt in QuickBooks online?

    Refund Receipt. A customer was issued an invoice, which they paid. A Refund Receipt will create both the credit against sales (including accounting for any VAT), plus it logs a transaction showing the money being returned to the customer (to match with the bank account).

    How do you record a refund in accounting?

    By debiting sales returns and allowances, the company indicates on its income statement that its revenue is reduced by the amount of the refund. By crediting accounts receivable, the company indicates on its balance sheet that its money inflow from credit sales is reduced by the amount of the purchase.

    Is a credit memo a refund?

    A credit memo is a posting transaction which can be applied to a customer’s invoice as a payment or reduction. A refund is a posting transaction which is used when reimbursing a customer money. This means that: Credit memos are used to offset an existing customer balance.

    What is a credit note in accounting?

    A credit note is a letter sent by the supplier to the customer notifying the customer that he or she has been credited a certain amount due to an error in the original invoice or other reasons. the customer returned the goods or rejected the services for any number of reasons.

    How do I refund a customer credit in QuickBooks?

    Give your customer a credit or refund in QuickBooks Desktop for Windows

    1. From the Customers menu, select Create Credit Memos/Refunds.
    2. From the Customer:Job drop-down, select your customer.
    3. Enter the items you’re giving a credit for, then select Save & Close.

    How do I refund a payment in QuickBooks?

    Process a refund

    1. Open your company file.
    2. From the QuickBooks Home screen, click the Refunds and Credits icon.
    3. In the Customer Credit Memo screen, enter the appropriate customer name and amount to be refunded.
    4. Click Save & Close.
    5. In the Available Credit screen that appears, select Give a refund then click OK.

    How do I refund a deposit in QuickBooks?

    The next step is to refund the amount of the deposit to the customer’s credit card:

    1. Select + New.
    2. Under Customers, select Refund Receipt.
    3. From the Refund method drop-down list, select the customer’s credit card type.
    4. Complete the fields on the Refund Receipt, using one product/service item.

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